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Read the Latest Knoxville, TN Hotel Reviews

At Crowne Plaza Knoxville Downtown University, we offer sleekly outfitted, pet-friendly accommodations in the heart of downtown. Whether traveling to East Tennessee for business or pleasure, guests enjoy modern amenities like flat-screen high-definition televisions and free high-speed Wi-Fi. Find out what our previous guests have to say about their time spent with us. If you have already been our guest, please leave a customer comment on any of the forums below.
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  Guest   •   July 12, 2020

Nice lobby area and ...

Nice lobby area and rooms were comfy. During this time they are only offering in room dining during breakfast which is understandable and something we wanted to take advantage of. When I called to order the person told me it would take about an hour which I said was fine. However after an hour had passed they called me back and asked if I still wanted breakfast due to how long it had taken, I said yes but I should have checked how much longer it would be because apparently they hadn't started it yet and it took another 30 minutes or so. I was happy that when I called the front desk and let them know I had been waiting for breakfast but wanted time to eat they extended our checkout time by a couple hours. Unfortunately when the food arrived the gravy I asked for on the side was on the food, and butter and syrup were not provided for my waffle so it was just dry bread. I tried to call down a couple times just to have some syrup brought up but no one picked up. Also the person who brought the food was not wearing her mask over her nose and mouth and was breathing very hard which made us uncomfortable and is unsafe during this time as we made sure to wear our masks correctly whenever interacting with others. Lastly the toilet chain broke in the morning so I had to lift the lid off the tank and pull the plug up to flush the toilet. If I had been staying longer obviously I would have called down to get that fixed. Overall the stay was fine and the big plus was their reasonable pet policy, we got a good night's sleep but I think they should probably just nix room service all together until they have the staff to handle it well
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  Guest   •   July 10, 2020

Amazing hotel. Honestly I ...

Amazing hotel. Honestly I work here. I love it. Everyone is friendly
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  Guest   •   July 09, 2020

Nice place

Nice place
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  Guest   •   July 09, 2020

Staff were incredibly helpful ...

Staff were incredibly helpful with everything during our stay. Would absolutely recommend staying in a room here if you wanted to stay downtown. Rooms have a fantastic view of downtown as well as great access to all of the local downtown restaurants (walking distance) I could definitely see us returning here at some point in the future. 10/10 stars if I could
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