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Read the Latest Knoxville, TN Hotel Reviews

At Crowne Plaza Knoxville Downtown University, we offer sleekly outfitted, pet-friendly accommodations in the heart of downtown. Whether traveling to East Tennessee for business or pleasure, guests enjoy modern amenities like flat-screen high-definition televisions and free high-speed Wi-Fi. Find out what our previous guests have to say about their time spent with us. If you have already been our guest, please leave a customer comment on any of the forums below.
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  Guest   •   February 19, 2024

Building is a strange ...

Building is a strange mix of updated and outdated. You can tell they cater to business clients, conference areas are very nice but the pool looks like it hasn’t been touched since the 80s. Fitness center was surprisingly well equipped. Rooms are very modern, beds are comfortable and the TV is huge which is a plus for me. Downside to the rooms is the doors aren’t sealed (light comes through on all sides, can clearly hear anything in the hallway) and the walls are paper. I was lucky enough to be next door to someone with what sounded like a baby and a few toddlers. The bathroom in my room was very cramped. Location is good, walking distance to many stores, restaurants, and venues. Front desk, room service, and cleaning staff were all very kind and accommodating. I did have a negative experience with breakfast. The man at the front, who I am assuming was a manager due to the white shirt, was extremely rude. I believe we were profiled as my girlfriend and I are younger (25) and admittedly looked a bit rough following a night out. When we asked the difference between dining options (2 buffets and full service) he acted like he’d never seen the menu before. We opted to order from the menu rather than eat the buffet. My order came out completely wrong. I ordered the breakfast sandwich, which comes with meat, egg, and cheese with a side of potatoes. Mine came out with meat, lettuce, and tomato, no cheese, and no potatoes. I sent it back and the server spoke to the manager, who looked over at us like we had done something wrong. He did not apologize for the mistake or attempt to step in any way. After receiving the correct order (they added cheese and reheated it, and left the lettuce and tomato I had picked off on the plate) we watched the manager check in with every table but ours multiple times. When he finally came to our table near the end of our meal he asked if I “got my cheese” then laughed and walked off.
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  Guest   •   February 18, 2024

If I were to ...

If I were to stay in Knoxville ever again this is where I would come back to very nice hotel safe clean friendly.
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  Guest   •   February 09, 2024

Location was good and ...

Location was good and stuffs were friendly. However , when I booked I choose a room with breakfast but there were two adults and three kids in room they told me at check in I have to pay for kids breakfast. They should be included kids breakfast and they charged cereal for $8 while we eat buffet. Bathroom was so tiny in the room. I also found leftover soap and soap in the sink. Room feels so small compare to where I stay in hotel I requested a crib and the crib was quiet a big size only the place I was able to put was next to air conditioner and air was blowing to the bed so my baby couldn’t be in crib I had to cosleep with baby. I liked the access to garage parking which we paid $15 per night and indoor pool was nice.
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  Guest   •   February 05, 2024

The good: Most ...

The good: Most of the staff were delightful, and we loved that the overnight concierge lady was able to bring her little Frenchy to work. In particular the “bellhop“ whose name I sadly cannot remember, was charming. Not good: Extremely difficult to find and access. There were apparently more than one level of parking, but after four days, we never did find it. Although I was absolutely tickled that there were two parking spots labeled “Ladies Parking”. Parking is $15 a day. 😏 Overall rather disappointed. I thought this would be a much higher-end hotel. I grabbed a few pictures of bleach marks on the hallway, carpets, hairdryer, cover, bleach marks, and a few other little things. I do appreciate someone using bleach for a cleaning, and those things, didn’t really bother me, but not what I expected from this hotel. Hallways are very dark and industrial, rooms a bit small and disappointing. Not the most walking friendly area, although safe enough. Not bad, not great.
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