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Read the Latest Knoxville, TN Hotel Reviews

At Crowne Plaza Knoxville Downtown University, we offer sleekly outfitted, pet-friendly accommodations in the heart of downtown. Whether traveling to East Tennessee for business or pleasure, guests enjoy modern amenities like flat-screen high-definition televisions and free high-speed Wi-Fi. Find out what our previous guests have to say about their time spent with us. If you have already been our guest, please leave a customer comment on any of the forums below.
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  Guest   •   January 19, 2020

Okay stay

Arrived late and it took them a minute to find our reservations despite us having our confirmation numbers. But front desk was super friendly and apologetic for the mix up. Room was clean except for the long hair I found in the shower. Room had an odd smell but the turn down service provided a small spray of lavender to spray before going to bed which helped the smell. The bed and pillows were very comfortable. Construction was going on so if you're trying to nap during the day, you can forget it. My shower had drainage issues and I had to bump the thermostat up to 77 to get the room warm. Hotel is in a great location across from Market Square. They are currently renovating the rooms as well. It's ok for a short stay
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  Guest   •   January 08, 2020

Great location for New Year's Eve celebration!

We stayed here as part of a New Year's Eve package- dinner, dancing, room and breakfast. We had the perfect room on the 10th floor overlooking Market Square and were able to view the fireworks at midnight from the warmth of our room. The Crowne Plaza always goes out of their way to make us feel welcome and make our stay extra special. Nice restaurant onsite and a cozy bar for before and after dinner drinks! Excellent place to stay for any downtown Knoxville events
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  Guest   •   December 26, 2019

Disappointing Stay

My husband and I frequent Knoxville many times during a year. This is usually our go-to hotel. We also have frequent stays at the Hyatt Place downtown and stayed once at the Oliver. I left a review a year ago stating that the Crown Plaza was a "Consistently Good" hotel. However, our most recent stay was disappointing overall. First event: When settling into our room, my husband discovered that the toilet was used/ not clean/ not ready for a new guest. I'm actually embarrassed to type this, and I hope it doesn't happen to anyone else, but there was a "#2 surprise" left in the toilet. Grossed out, I called the front desk. They were super helpful and quickly set us up in a different room. They also gave us two breakfast vouchers to use the next morning. Second event: The next morning, while still in bed at around 9am, we heard knocking, but we thought it was probably across the hall. Unfortunately, it was our door, and the housekeeping staff made her way in. She apologized and quickly left. I haven't had that happen before, so it was a little startlingly (but also funny). Besides these two events, the staff was wonderful, as always! Parking is always easy and I can tell that the hotel is finally completing updates to their rooms. Very sadly, the first event is still hard to shake off... it gives me some significant doubt in their cleaning/ room preparing standards. We will not stay at this hotel again in the future. :-
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  Guest   •   November 19, 2019

Family wedding

Very friendly and helpful staff. Convenient hotel with attached parking garage (fee charged). We were in town with a group for a family wedding and our needs were well met. Rooms were comfortable - the older style window heating units are noisy and wake you up until you get used to them. Mahogany Restaurant was decent - the breakfast buffet is not large and offers a limited number of of hot options although they will bring you cooked to order eggs in addition upon request
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